Privacy Policy ​

Effective Date: September 2024

 

1. Introduction

Welcome to New Tree Health Nutrition.   We are committed to protecting your privacy and ensuring the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website New Tree Health Nutrition and use our services. . This notice does not provide exhaustive detail. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to Asiah@newtreenhealth.com.   By using our website, you agree to the terms of this Privacy Policy. 

 

2. What we do

We offer nutritional support you in achieving your health goals, through a holistic approach, creating an individual nutritional plan,  taking into account your diet and lifestyle needs.  Working  with you through your journey to help you build awareness and provide you with the tools on how you can eat yourself healthy. 

 

3. Information We Collect

We may collect the following types of information:

• Personal Identification Information: This includes your name, email address, phone number, and other information you provide when you contact us, book a consultation, or sign up for our services.

• Health Information: If you choose to provide it, we will collect information related to your health including your medical history and that of your family, your current state of health and any test results you may have provided, and nutrition to offer you personalized advice.

• Usage Data: We may collect information about your interactions with our website, such as IP address, browser type, pages visited, and time spent on our site in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience and collect information about your preferences and usage patterns.  We do not make use of cookies to collect any private or personally identifiable  data.

• Analytics:  Like most websites, we make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package.

We use this information to provide you with the nutritional and lifestyle support.  We keep any information collected in accordance with our Professional Association BANT, and registrant body Complementary Natural Healthcare Council (CNHC).  We aim to protect all personal data at all times in accordance with the requirements of the General Data Protection Regulation (GDPR).  We will also take reasonable security measures to protect your personal data storage.

 

4. How We Use Your Information

We use your information for various purposes, including:

• Providing Services: To offer nutritional consultations, personalized advice, and support.

• Communication: To respond to your inquiries, send you updates, newsletters, or marketing materials (if you have opted in).

• Improvement: To analyse and improve our website and services.

• Legal Obligations: To comply with legal requirements and protect our rights.

 

5. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf, such as payment processors and email service providers. These parties are obligated to protect your information and use it only for the purposes we specify.

• Other Healthcare Providers: who we may need to liaise with to provide  you with nutritional and lifestyle support, in the form sensitive medical information including test results, and any relevant medical reports.  We will seek consent before sharing  your information with your GP or other Healthcare Providers.  However if we believe your life is in danger then we may pass your information to the relevant authority, such as police, social services in the case of a child or vulnerable adult, using the legal basis of vital interest.

• Peers and Professional Development: We may share anonymised case history with our peers of for the purpose of professional development.  This maybe at Clinical meetings, conferences, online forums or through publishing in medical journals, we will seek your explicit consent before sharing any data in this way.

• Our Professional body BANT or CNHC: for the processing of a complaint made by you.

• Legal Requirements: When required by law or in response to legal processes.

• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

 

6. Data Security

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.

Within the health sector, we also have to follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it should be treated as confidential and only shared for the purpose of providing direct healthcare,   We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

We also ensure the information we hold is kept in secure locations, restrict access to information to authorised personnel only, protect personal and confidential information held on equipment such as laptops with encryption (which masks data so that unauthorised users cannot see or make sense of it). We ensure external data processors that support us are legally and contractually bound to operate and prove security arrangements are in place where data that could or does identify a person are processed.

 

7. Your Rights and Choices

You have the right to:

• Access and Correct: Request access to and correct any personal information we hold about you.

• Opt-Out: Unsubscribe from marketing communications or newsletters at any time by following the instructions provided in those communications.

• Delete: Request the deletion of your personal information, subject to certain legal obligations and limitations.

 

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

 

9. Changes to This Privacy Policy

Our Privacy Policy is under regular review, any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

 

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: Asiah@Newtreehealth.com.

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